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How Quality Assurance Systems Provides Quality Customer Satisfaction

A trained quality assurance manager can work with an organisation’s staff to establish procedures and quality standards during the manufacturing and testing process.


Part of the quality assurance systems process includes assessing customer requirements and ensuring that these needs are met. Systems can help to target and understand the quality standards for raw materials attained from a supplier. With most products, it’s not simply a matter of knowing what kind of regional standards must be met in Queensland or national standards in Australia. There are also international standards that must be met as well. This is quite common for items like cars, computer software, appliances, laptops, desktop computers, flat screen TVs, video game consoles, and other electronic devices. Quality assurance management in Brisbane acts as a catalyst for monitoring performance, ensuring product quality, as well as recording, analysing and distributing statistical information.


Quality assurance systems provides a variety of technical, organisational, planning, communication, IT, and problem solving skills. It can benefit a wide variety of employers and corporate fields including but not limited to; manufacturing, engineering, automotive, pharmaceutical, financial, and government businesses. Systems and qualification certification is required for all quality assurance managers. Depending on the position, some companies may require postgraduate qualifications in order to secure a job.


Quality assurance management in your firm can ensure that defects in manufactured products are detected before they are distributed. The development of a quality management system is essential to customer satisfaction and it can save manufacturing companies millions by avoiding product recalls, which can tarnish a product and company’s reputation.


It’s not simply a matter of whether the product will work when the consumer or client opens the package. Quality assurance also requires that the product be tested to ensure that it can withstand extreme temperatures and humidity. Will it get moldy in humid conditions? Can the product withstand impact if it falls on the ground? 


Quality assurance requires that a system be in place so that the goals for a company’s products or services are met with sufficient time and flexibility. Part of an effective quality assurance system is the ability to check the quality of raw materials, the entire assembly process, and verification that the products have met the required specifications once assembled. This not only includes appliance and electronic equipment, but also computer software, which requires testing to ensure that the product is free of any bugs that can potentially crash the program or harm a client’s computer network. 
Depending on the industry, total quality management systems is also needed for safety and functionality. A mechanical piece that doesn’t fit well or breaks apart during extreme stress can cause serious harm and lawsuits. The quality of a product is at risk, as is the reputation of the manufacturing company if the appropriate systsems and quality assurance measures are not met.

 

 

 

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